Please
Note
The following policies only
apply to the on-line shopping with MOshoes.com. For the merchandise
purchased in our store please comply with the policies posted inside the store
and on the purchase receipt. Merchandise purchased from our store cannot
be returned to MOshoes.com.
Return Policy
We will only accept unused,
unworn, in original packaging, with all original packaging materials (shoe
horns, shoes bags, etc.), re-sellable merchandise for exchange or refund, when
received by us within 30 days of the original shipping date to you.
If
the merchandise is not returned to us within 30 days according to above
guidelines, it is considered a FINAL SALE.
All returns
must be pre-authorized. An authorization code can be obtained by e-mail at
CustomerService@MOshoes.com or
by calling Customer Service at 1-888-213-8035. In the e-mail please specify
the purchase date, the item and the reason for the return or exchange.
Merchandise returned without authorization number will be refused.
Please note that freight must be pre-paid and for your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery. The return
authorization number must be clearly marked on the outside of the shipping
carton. We will not be responsible for packages that are lost or damaged
when returned to us by a customer.
Please include a
copy of the receipt and a note stating what would like us to
do, exchange or refund.
All returns should be sent to:
Michele Olivieri
Returns Department
88 Delancey Street
New York, NY
10002
Upon reception and
satisfactory examination of returned merchandise, a refund or an exchange will
be issued to the customer.
If you do not comply with our return policy, we
reserve the right not to ship you other merchandise.
Refunds
No freight charges or
return freight charges are refundable for any reason.
Credit card
payments will be credited only to the card used in the original purchase. Allow
1-2 billing cycles for the credit to appear on your statement.
Pre-paid
and Western Union Money Transfer purchases will be refunded by a company check.
The check will be issued to the name and sent to the address used in the
original purchase. Allow 10-14 days for the check to arrive.
Allow 2
days processing time for refunds on the merchandise bought at MOshoes.com and
returned to our store.
