NY: 88 Delancey Street, New York, NY 10002 PA: 629 South Street, Philadelphia, PA 19147 Phone: (888) 213-8035
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We are open, but extremely short staffed and cannot answer phone calls.
Please contact us through e-mail only, customerservice@moshoes.com

48 Hour Steal Deals!

This section will end at 5:00 PM Eastern Time on June 5th, 2020.

No credit on previous purchases and no credit on future purchases if the items ordered are not available in stock.


Refunds and Exchanges


Please Note

The following policies only apply to the on-line shopping with MOshoes.com.  For the merchandise purchased in our store please comply with the policies posted inside the store and on the purchase receipt.  Merchandise purchased from our store cannot be returned to MOshoes.com.

Return Policy

We will only accept unused, unworn, unaltered in original packaging, with all original packaging materials (shoe horns, shoes bags, etc.), re-sellable merchandise for exchange or refund, when received by us within 30 days of the original shipping date to you. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.

If the merchandise is not returned to us within 30 days according to above guidelines, it is considered a FINAL SALE.

All returns must be pre-authorized. An authorization code can be obtained by e-mail at
CustomerService@MOshoes.com or by calling Customer Service at 1-888-213-8035.  In the e-mail please specify the purchase date, the item and the reason for the return or exchange. Merchandise returned without authorization number will be refused.

Please note that freight must be pre-paid and for your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery. The return authorization number must be clearly marked on the outside of the shipping carton.  We will not be responsible for packages that are lost or damaged when returned to us by a customer.

Please include a copy of the receipt and a note stating what would like us to do, exchange or refund.

All returns should be sent to:

Michele Olivieri
Returns Department 
88 Delancey Street
New York, NY 10002

Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that any items altered, resized, or damaged in any way cannot be accepted for return. Returns and packages that are improperly packaged will not be processed for return. MOshoes does not permit the return of worn or used merchandise. Upon reception and satisfactory examination of returned merchandise, a refund or an exchange will be issued to the customer.

We cannot hold merchandise or guarantee availability of merchandise for an exchange. If an exchange is not available, we cannot hold the credit for future purchases, a refund will be issued. We can only do one exchange per order. Upon a return of a previous exchange, a refund will be issued.

If you do not comply with our return policy, we reserve the right not to ship you other merchandise.


No freight charges or return freight charges are refundable for any reason.

Credit card payments will be credited only to the card used in the original purchase. Allow 1-2 billing cycles for the credit to appear on your statement.

PayPal payments will be refunded back to the account used for purchase. Allow 3-4 business days for the refund to show up in your account.

Pre-paid and Western Union Money Transfer purchases will be refunded by a company check. The check will be issued to the name and sent to the address used in the original purchase. Allow 10-14 days for the check to arrive.

Allow 2 days processing time for refunds on the merchandise bought at MOshoes.com and returned to our store.